Show your customer love!

Posted on April 6, 2012 by Annie

Do your customers know they are appreciated? What are you doing to boost your customer loyalty and appreciation?

Customers want to be heard. They also want to know that you will do something about any complaints they may have. Take some time to read your support requests, Twitter mentions, and Facebook talk. Interact often. Be present in your social networks. Not pushy but always there to lend a hand.

Maybe your customers want to choose how often they receive your “Tips and Tricks” newsletter? Ask them. Do a survey. All you have to do is find the right balance.

If you are launching a new product that will demand more support from your team, be prepared to offer that. Never ignore your customers, it will surely come back to bite you.

Send out just a simple recognition that you appreciate their business. Whether it’s in the form of a discount or a simple email that says, “Hey! We appreciate you!” Show your customers some love!

How do you show customer love?

Treat your customers like royalty!

Posted on April 12, 2011 by Annie

Don’t make the all too common mistake of forgetting about your current customers. Too many small business owners make the sale and mistakenly think that their job is done.

Your current customers and clients are your most valuable asset. Treat them with a bit of extra TLC by paying extra attention to them, giving them special offers and discounts and rewarding those who are loyal. When you treat your customers well, up to 30% will purchase from you again and again.

Try a little Nurture Marketing with them. Give them CUSTOMER LOVE! Once they become customers, a nurture program keeps you in contact with them and encourages them to come back, buy more and send you referrals. Create a relationship with your customers/clients and they will become raving fans for you!

~Annette

People ask me why, how, where, what? Virtual Assistance?

Posted on February 22, 2011 by Annie

I believe it hit me one day when looking outside my dining room turned office windows….that I love the working at home in my virtual office with a great view! I love to smell and hear the fresh air blowing, the sun shinning, the rain coming down…the woods with all the birds and little animals—-well you get the idea!!!

To be able to do what I do best for clients so they can do what they do best, and to help both of our businesses grow….. well now that’s a win-win situation if I ever heard of one!

I am lucky! I update Twitter, Facebook, and blogs for clients, leveraging content and managing engagement. I get to submit and followup purchase orders, speak with vendors, do monthly reports, create simple spreadsheets, make phone calls, travel arrangements, take care of email and contact management. I bring my skill knowledge up about Infusionsoft, WordPress, and so much more….

It is an ever changing, detail oriented, multi-tasking, never get bored kinda work…. And I love being a helper and help my client and myself make money. What can I say????

I love being an Administrative Consultant/Virtual Assistant!