Have you experienced Customer Love? How did this feel? Did it make you feel warm and fuzzy? It sure did me!
It is wonderful when we get treated with true Customer Love right? But..have you ever had an experience as a consumer that just made you wonder if customer service was a lost art or skill? Have you ever been shopping for a pair of shoes and you asked the sales-person for help, and you were treated like you were inconveniencing them? (yeah like totally)
I have had both of these experiences. And let me tell you, opening that hand-written card made that shopping experience the most awesome shopping experience ever! I still remember it like it was yesterday!
So….what do you say about bringing back more Customer LOVE to all of our clients & customers plus show others how to do it? Are you in? This is one of the reasons why I created this website. A place where we could all collaborate and share tips, tricks, and ideas we have found that work (or don’t work) , plus loads of tips from our top industry leaders. Yep, kinda like being a curator of Customer Love.
So…let’s get this conversation going! One of the tools I use on a regular basis is Send-Out Cards and it opens up all sorts of awesome ways to stay or get in touch. It’s like an online card creator with tons of awesome choices, but it goes a step further and does all the stuffing, stamp licking, addressing, and taking them to the post office for you! Oh! And there is a very cool MOBILE APP which makes it so much easier to send a card from anywhere quickly!
There are so many aspects of Customer Love. Like in creating campaigns from your newsletter list, card campaigns with Send Out Cards, to FB specials given to your VIP members. All of which help you get in front of more leads and prospects, and help you keep in touch with your current clients and customers. You can followup with the person who last bought from you 2 months ago. You can take the opportunity to up-sell your services of let customers know of your new products.
What tools or resources have you found that work? Please feel free to comment on this page or any of the posts with your stories, your ideas, your thoughts on this subject. We all love sharing what works best for us right ( or doesn’t) and I for one enjoy learning and I bet you do also!
Come join me here with interaction and appreciation for each other and our customers. Together we can bring back more Customer Love to the world!
How are you interacting with your clients and customers on your social media platforms? How do you schedule your post content? Do you re-purpose and leverage your content, creating posts, E-books, Kindle books, and Audios & Webinars from your already written content? What works for you?
Remember,,,, sharing is caring so please share this post with others and comment below with your ideas.
Did I mention it’s all about Customer LOVE?