Do your customers know they are appreciated? What are you doing to boost your customer loyalty and appreciation, showing your customer love?
Customers want to be heard. They also want to know that you will do something about any complaints they may have. Take some time to read your support requests, Twitter mentions, and Facebook talk. Interact often. Be present in your social networks. Not pushy but always there to lend a hand.
Maybe your customers want to choose how often they receive your “Tips and Tricks” newsletter? Ask them. Do a survey. All you have to do is find the right balance.
If you are launching a new product that will demand more support from your team, be prepared to offer that. Never ignore your customers, it will surely come back to bite you.
Send out just a simple recognition that you appreciate their business. Whether it’s in the form of a discount or a simple email that says, “Hey! We appreciate you!” Show your customers some love!
How do you show customer love? Comment below and share with us.
Oh, Annette, I’ve found a kindred spirit! Customer service and superior customer care as well as client relationships are my passions because I believe that it’s so very important to make every customer feel special and appreciated. Asking questions directly or through surveys are critical to making sure that we are meeting their needs because it’s easy for us to think we are when what we think they need is not they want or need. Great post!
I like to mention in my bi-monthly newsletter how much I appreciate my readers. I know they don’t have to subscribe so it really blesses me to know that they invite me into their home.
When I used to sell crochet items I would send a thank you note or include an extra something in the package as a thank you for choosing to shop with me.